After 18 months working in the taxi industry you start to learn a few things. The key players in the industry: drivers, operators (taxi owners) and Aerial (the taxi company) all hate each other.
Drivers hate operators because they give them shit cars to drive and always take a long time to pay drivers the money that is owing to them. Drivers hate the Aerial because they issue them with penalties for being out of uniform and rejecting shit jobs.
Operators hate drivers because they don't make enough money for them and treat their cars like rally cars. Operators hate Aerial because they take their cars off the road when they are not up to Aerial's high standards and charge ridiculous base fees.
Aerial hates drivers because they continually provide poor customer service and get Aerial in trouble with the ACT Government. The poor Aerial complaints officer has a pile of complaints every Monday morning after poor service by drivers on Friday and Saturday nights. Aerial hates operators because they fail to maintain their cars and are always whinging that there are too many taxis on the road. (Aerial doesn't care how many taxis are on the road, the more the better because it equates to more base fees and less complaints from the public about the number of taxis at peak times.)
Despite the hate, the players are bound together with one desire; it aint customer service and it aint the joys that taxi driving can bring the driver: it's money.
